Terms of service

Terms of Service

bureau-parfumerie.com

Effective from: 13 October 2026

§ 1. General provisions

  1. These Terms of Service set out the rules for using the online store available at https://bureau-parfumerie.com (the “Store”) and the rules for concluding distance sales contracts.
  2. The Store is operated by BUREAU PARFUMERIE Sp. z o.o., registered office: ul. Koszykowa 59, 00-660 Warsaw, Poland, NIP 7011237301, KRS 0001144394, REGON 540419502 (the “Seller”). Contact: admin@bureau-parfumerie.com. A physical boutique operates at the same address.
  3. In these Terms:
    • Customer means an individual, legal entity or organisational unit without legal personality that makes a purchase in the Store;
    • Consumer means a Customer who is an individual acting for purposes not directly related to their business or professional activity;
    • Order means the Customer’s declaration of intent aimed at concluding a sales contract;
    • Sales Contract means a distance sales contract for products between the Customer and the Seller.
  4. The Store offers perfumes, including niche perfumes, and perfume samples.
  5. These Terms are available free of charge on the Store website in a form that allows them to be obtained, reproduced and stored.

§ 2. Using the Store

  1. To use the Store you need a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail address.
  2. The Customer agrees to use the Store in accordance with the law and these Terms and to provide accurate data.
  3. Customers must not supply unlawful content.
  4. Electronic services include browsing the offer, placing Orders and, with the Customer’s consent, receiving the newsletter. You can unsubscribe from the newsletter at any time using the link in each message.
  5. Complaints about the functioning of the Store can be sent to the Seller’s e-mail address. The Seller will handle them within 14 days.

§ 3. Placing Orders and concluding the contract

  1. Orders can be placed 24 hours a day through the Store website.
  2. To place an Order, the Customer selects products, adds them to the cart, provides the data needed to fulfil the Order, chooses a delivery and payment method, accepts these Terms and clicks the button that obliges them to pay.
  3. The Sales Contract is concluded when the Customer receives an e-mail confirming that the Order has been accepted. The confirmation contains the terms of the contract and is sent on a durable medium.
  4. If an ordered product is unavailable, the Seller will inform the Customer without delay and propose an alternative or cancel the Order with a full refund of any payment made within 14 days.

§ 4. Prices and payment

  1. Prices in the Store are gross prices (they include VAT) and are shown in the currency indicated on the Store website.
  2. Delivery costs are shown before the Order is placed.
  3. Available payment methods are displayed during checkout. Payments are processed by external payment providers.
  4. If payment is not made within a reasonable time, the Seller may cancel the Order.
  5. Discount codes and promotions cannot be combined unless the promotion states otherwise.
  6. At the Customer’s request, the Seller issues a VAT invoice.

§ 5. Delivery

  1. The Store ships within Poland and to other European Union countries.
  2. Orders are shipped on the next business day within Poland and within 2 business days to other EU countries, counted from the day the Order is placed or, for prepayment, from the day payment is received.
  3. Transit time depends on the carrier and the destination country and is shown during checkout.
  4. We include 3 free perfume samples with every bottle purchased. This is a promotional offer by the Seller, which may change but does not affect Orders already placed.
  5. The Customer should inspect the parcel in the presence of the courier. If the packaging is damaged, we recommend drawing up a damage report and informing the Seller.

§ 6. Withdrawal from the contract

  1. A Consumer may withdraw from the Sales Contract within 14 days of receiving the goods, without giving a reason.
  2. Detailed rules, exceptions to the right of withdrawal, the procedure and the return form are set out in the Return and Complaint Policy, which forms an integral part of these Terms.
  3. The statement of withdrawal may be made in any form, e.g. by e-mail to admin@bureau-parfumerie.com, using the return form.

§ 7. Complaints

  1. The Seller is liable to the Consumer for any lack of conformity of the goods with the contract under the Polish Consumer Rights Act. The liability period is 2 years from delivery of the goods. Towards other Customers, the Seller is liable under the statutory warranty rules of the Polish Civil Code.
  2. A complaint can be submitted by e-mail to admin@bureau-parfumerie.com, using the complaint form from the Return and Complaint Policy, with photos of the goods attached.
  3. The Seller will handle the complaint within 14 days of receiving it and will inform the Customer of the outcome.
  4. The Seller does not provide its own guarantee unless it follows from the product description or the manufacturer’s guarantee.

§ 8. Out-of-court dispute resolution

A Consumer may use out-of-court complaint and redress procedures, in particular mediation or an arbitration court at the Provincial Inspector of Trade Inspection, and may also seek help from a county (municipal) consumer ombudsman or a consumer organisation. Information is available on the website of the Polish Office of Competition and Consumer Protection (uokik.gov.pl).

§ 9. Personal data

The rules for processing Customers’ personal data are described in the Privacy Policy.

§ 10. Intellectual property

Content published in the Store (texts, photos, graphics, logos, trademarks) is protected by law. Copying, distributing or using it without the consent of the Seller or the rightholder is prohibited, except where permitted by law.

§ 11. Customers who are not Consumers

Provisions of these Terms concerning Consumers, in particular the right of withdrawal, do not apply to Customers who are not Consumers, unless mandatory law provides otherwise.

§ 12. Final provisions

  1. Polish law applies to Sales Contracts. A Consumer residing in another European Union country is not deprived of the protection granted by the mandatory provisions of the law of their country of habitual residence.
  2. These Terms are available in Polish, English, French, German and Italian. Translations are for information purposes; in case of discrepancies the Polish version prevails.
  3. The Seller may amend these Terms for important reasons, in particular a change in law or in the scope of the offer. Amendments take effect on the date stated in the Terms, no earlier than 7 days after publication. Orders placed before an amendment are fulfilled under the previous rules.
  4. Matters not regulated here are governed by Polish law, including the Civil Code and the Consumer Rights Act.